FAQ

No, you don’t have to worry about a toxic amount of heavy metals. We do intense testing on the raw and finished product, which is within the guidelines of the American dietary supplement Foundation (Standard 173 (ANSI 173) Interesting fact; You can actually find heavy metals almost everywhere around you. Even our food, water, and soil contain some level of heavy metals. Like with so many other things, the dose determines the poison. We put lots of love into our products, so we like to keep them as clean as possible.

Yes, you can use all our products, even if you’re gluten-free. The machines that powder the herbs, don’t have any contact with gluten. We also follow EU + NOP regulations that review our machine processes.

We value the life of animals as much as all other beings, so we don’t test any products on animals.

Even though it might seem appealing to taste our lovely oils, we strongly recommend that you only use them for your external beauty.

Very easy, you have three options:

1. Look into the Email we’ve sent you after your purchase. In there, you can find information about your order.

2. Log into your Santhigram Account → Go to My Orders → Read your Order Information

3. If you have your order number, you can write a message to our support team info@santhigram.shop. They will happily help you out.

Note: Your Invoice ID is also your Order Number. Keep your order number safe, until you got your package, then you’ll be on the safe side.

There are two possible reasons:

1. You entered your email incorrectly.
2. It got blocked by the spam filter.

And two possible Solutions:

1. In this case, send an email to our Support Team info@santhigram.shop
2. Check your Junk folder and change the spam filter.

We want you to be happy with your experience here at Santhigram, so we will stop the order if we still can.

You can send an email to our customer service team info@santhigram.shop to let them know, what you want to change. If your order is already in the packaging process, we can’t return it.

But, If you are not happy with your order, you can send an email to our customer support team info@santhigram.shop which will work on making you happy again.

No, you can only use one address per order. This also counts for gift cards. If you need separate orders on multiple addresses, please send an email to our customer care team info@santhigram.shop

There are two ways to track your package:

1. Click on the tracking link in your shipping email.
2. Open the order status page and track your package.